Glossary

CCM	Customer Communication Management
DB	Database
PDF	Portable Document Format
PS	Post Script
AFP	Advanced Functioning Printing
HTML	Hyper Text Markup Language
SMS	Short Message Service
SMSC	Short Message Service Center
MP Worker	Multi Processing Worker
PMS	Process Management Service
SMTP	Simple Mail Transfer Protocol
SLA	Service Level Agreement
UI	User Interface
TCP	Transmission Control Protocol
I/O	Input Output
URL	Uniform Resource Locator
WYSIWYG	What You See Is What You Get