WhatsApp Chatbot Integration

Current Functionality:

The existing UniServe application does not support WhatsApp Chatbot.

Enhancement:

The application has now been integrated with an internal WhatsApp chatbot to facilitate online statement generation, offering users a more interactive and convenient experience. When users engage with the chatbot by providing relevant options or documents, the internal WhatsApp chatbot presents menu options to the end customer, including statement generation capabilities. The chatbot responds to user input by providing relevant answers and on-the-fly statements directly from the UniServe application. This integration improves user engagement and satisfaction by allowing real-time interactions on a popular messaging platform.

Benefits:

• Enhanced User Experience: Using a familiar messaging platform, such as WhatsApp, allows for more interactive and convenient statement generation.

• Improved Efficiency: The chatbot simplifies statement generation and retrieval functions, saving time and effort.our systems.

• Real-time Interactions: Users can interact with the chatbot in realtime, receiving immediate responses and on-the-fly statements based on their inputs.

• Increased Engagement: The integration fosters higher user engagement by offering a seamless way to interact with the application and retrieve necessary information through WhatsApp.

• Customer Satisfaction: Integrating statement generation features improves customer satisfaction and usability.